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Tout colis non récupéré par le client à la poste et retourné en France sera remboursé uniquement si l'article revient en bon état et après déduction des frais d'expéditions et frais douanier si applicable.
Any package not collected by the customer at the post office and returned to France will be refunded only if the item returns in good condition and after deduction of shipping costs and customs fees if applicable.
For extrajudicial settlements of consumer disputes, the European Union has launched an online platform ("ODR platform"):
https://ec.europa.eu/consumers/odr